Here is an interesting article about a Windows power user giving SUSE Linux Enterprise Desktop 10 a trial. While the title of the article itself is a little negative, I think she gives it a pretty fair review.
"Long distance is not free, because the cost of itemized billing is not free. The cost of advertising is not free. The cost of customer billing support is not free. The cost of handling bill payment (and non-payment) is not free. Long distance is a billing system that happens to provide telephone service as a side effect."
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